Auto Notification failed

[parthasarathy]

I can receive mail from customer, the tool creating notification successfully, but its not sent to customer and even no agent notification too.
But i can give reply for the mail.
The only problem is auto reply (Agent and customer notification not work), Please help.
Thanks advance..

[KlausNehrer]

First configuration?
Show your logs please.

[parthasarathy]

Thanks for reply,
Which log, Can you plz mention the directory ?

Again thanks in adv

[KlausNehrer]

Linux? Windows?

[parthasarathy]

Windows
OTRS 3.0.11

[crythias]

May I strongly suggest that you use a more recent version of OTRS if this is your first start with otrs?
And if it's not, and this is an established database, what has changed recently?

[parthasarathy]

I'v already using OTRS 3.0.11.
I got some problem with OTRS server(Desktop hardware issue), So now i'm trying to new installation with old data. From here i getting problem(notification error).
And i also check fresh installation(Both version 3.0.11, 3.2), getting same problem.
please help.

[KlausNehrer]

You have configure outgoing e-mail? Please check all settings of this.
Please check your C:\Program Files (x86)\OTRS\OTRS\var\log\otrs.log
Search for e.g. send und copy the line with "error"
Check also the apache log C:\Program Files (x86)\OTRS\Apache\logs\error.log

[KlausNehrer]

Test the smtp connection from your otrs host to your mail server manually with telnet (http://www.yuki-onna.co.uk/email/smtp.html).

[parthasarathy]

Yes i'm getting error on apache and otrs log file. My error is: [Error][Kernel::System::Email::SMTP::Send][125] Can't use from '': 550<> Sender Rejected - MAIL FROM must be a valid domain.
! Enable Net::SMTP debug for more info!

[KlausNehrer]

Check admin\e-mail addresses, core and core::smtp and your mta.

[parthasarathy]

I checked Core::sendmail ,and my current apache error log is

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 26 21:22:12 2013

Message: Impossible to send message to: <parthasarathy.r@mydomain.com> .

Traceback (1856):
Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2046
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (v1.23.2.2) Line: 698
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (v1.23.2.2) Line: 448
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (v1.23.2.2) Line: 204
Module: Kernel::System::EventHandler::EventHandler (v1.7) Line: 241
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.7) Line: 280
Module: Kernel::System::Ticket::DESTROY (v1.488.2.18) Line: 8392
Module: (eval) (v1. Line: 215
Module: Kernel::System::MailAccount::POP3::Fetch (v1. Line: 215
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 26 21:22:14 2013

Message: Can't use from '': 550<> Sender Rejected - MAIL FROM must be a valid domain.
! Enable Net::SMTP debug for more info!

httpd.exe: Could not reliably determine the server's fully qualified domain name, using 192.168.1.40 for ServerName
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1
httpd.exe: Could not reliably determine the server's fully qualified domain name, using 192.168.1.40 for ServerName
[Fri Apr 26 21:12:13 2013] [notice] Child 1856: Child process is running
[Fri Apr 26 21:12:13 2013] [notice] Child 1856: Acquired the start mutex.
[Fri Apr 26 21:12:13 2013] [notice] Child 1856: Starting 64 worker threads.
[Fri Apr 26 21:12:13 2013] [notice] Child 1856: Starting thread to listen on port 80.
[Fri Apr 26 21:12:13 2013] [warn] (OS 64)The specified network name is no longer available. : winnt_accept: Asynchronous AcceptEx failed.
ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 26 21:22:11 2013

Message: Can't use from '': 550<> Sender Rejected - MAIL FROM must be a valid domain.
! Enable Net::SMTP debug for more info!

Traceback (1856):
Module: Kernel::System::Email::SMTP::Send (v1.29) Line: 130
Module: Kernel::System::Email::Send (v1.72.2.2) Line: 704
Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2039
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (v1.23.2.2) Line: 698
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (v1.23.2.2) Line: 448
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (v1.23.2.2) Line: 204
Module: Kernel::System::EventHandler::EventHandler (v1.7) Line: 241
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.7) Line: 280
Module: Kernel::System::Ticket::DESTROY (v1.488.2.18) Line: 8392
Module: (eval) (v1. Line: 215
Module: Kernel::System::MailAccount::POP3::Fetch (v1. Line: 215
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 26 21:22:12 2013

Message: Impossible to send message to: <parthasarathy.r@vaata.com> .

Traceback (1856):
Module: Kernel::System::Ticket::Article::ArticleSend (v1.274.2.3) Line: 2046
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (v1.23.2.2) Line: 698
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (v1.23.2.2) Line: 448
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (v1.23.2.2) Line: 204
Module: Kernel::System::EventHandler::EventHandler (v1.7) Line: 241
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.7) Line: 280
Module: Kernel::System::Ticket::DESTROY (v1.488.2.18) Line: 8392
Module: (eval) (v1. Line: 215
Module: Kernel::System::MailAccount::POP3::Fetch (v1. Line: 215
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 26 21:22:14 2013

Message: Can't use from '': 550<> Sender Rejected - MAIL FROM must be a valid domain.
! Enable Net::SMTP debug for more info!

Traceback (1856):
Module: Kernel::System::Email::SMTP::Send (v1.29) Line: 130
Module: Kernel::System::Email::Send (v1.72.2.2) Line: 704
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (v1.23.2.2) Line: 660
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (v1.23.2.2) Line: 448
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (v1.23.2.2) Line: 204
Module: Kernel::System::EventHandler::EventHandler (v1.7) Line: 241
Module: Kernel::System::EventHandler::EventHandlerTransaction (v1.7) Line: 280
Module: Kernel::System::Ticket::DESTROY (v1.488.2.18) Line: 8392
Module: (eval) (v1. Line: 215
Module: Kernel::System::MailAccount::POP3::Fetch (v1. Line: 215
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63



Please help i'm struck here more than a week.
Thanks

[KlausNehrer]

...
Message: Impossible to send message to: <parthasarathy.r@mydomain.com> .
...
Message: Can't use from '': 550<> Sender Rejected - MAIL FROM must be a valid domain.

You do not understand this message?

Your mailserver does not want your mail, because you are using a invalid domain in your sender address.
Check your mail address in otrs and check the logs from your mailserver.

[parthasarathy]

Thanks for your reply,
Yea i agree you, but i couldn't understand where is my mistake, I config with valid domain email id
i can able to receive mail from customer and also can reply to them, the only issue is auto response to agent/customer is not working.
Plz help

[parthasarathy]

When i trying to restart otrs service i'm getting following error :
hhtpd.exe: Could not reliably determine the server's fully qualified domain name, using 192.168.1.40 for servername

What i can do for this. Is it the main issue?
How can i solve it?

[KlausNehrer]

When i trying to restart otrs service i'm getting following error :
hhtpd.exe: Could not reliably determine the server's fully qualified domain name, using 192.168.1.40 for servername

What i can do for this. Is it the main issue?
How can i solve it?

You need a systemadministrator ...
You apache configuration is faulty.

Check your otrs configuration, also the e-mail addresses in admin section.

[parthasarathy]

I'm very sure about email configuration in admin panel
and how do i check Apache config , if Apache faulty ?

[jojo]

Apache is ok.

Your Mailserver is broken as it refuses empty sender <> which is used in Auto Reply and Notification. You can set an Envelope from in the Core::Sendmail Settings

[parthasarathy]

Thanks jojo,,,, Its working , great idea... Thanks a lot