Error during AJAX communication. Status: error, Error: Bad G

[nazdnr]

Hello,


We just installed OTRS using this configuration

Nginx and FCGIWrap on Ubuntu.

The modules needed for perl are also all installed.

Now everything works fine except the Customer Information Tab which comes up with this error and a loading box: Error during AJAX communication. Status: error, Error: Bad Gateway

We tried to check all the logs of the system but seems like it doesnt send any request to OTRS log and crashes before that.

Was reading the whole forum but didnt find anything useful.

Would appreciate all helps.

Thanks

[iamhawks]

I have the same problem: http://otrs.ru/forum/viewtopic.php?f=5&t=1706

[crythias]

BTW: The
Me, too. It's specific to Customer Information Center.

I've got it narrowed down to: otrs/var/httpd/htdocs/js/Core.Agent.CustomerInformationCenterSearch.js

Code: Select all

        Core.AJAX.FunctionCall(
            Core.Config.Get('CGIHandle'),
            Data,
            function (HTML) {
                // if the waiting dialog was cancelled, do not show the search
                //  dialog as well
                if (!$('.Dialog:visible').length) {
                    return;
                }

                Core.UI.Dialog.ShowContentDialog(HTML, Core.Config.Get('SearchMsg'), '10px', 'Center', true, undefined, true);
                TargetNS.InitAutocomplete( $("#AgentCustomerInformationCenterSearchCustomerID"), 'SearchCustomerID' );
                TargetNS.InitAutocomplete( $("#AgentCustomerInformationCenterSearchCustomerUser"), 'SearchCustomerUser' );

            }, 'html'
        );
    };

But I can't isolate it further than that at the moment.

[iamhawks]

May be that problem depends of web server? I,m using Nginx...
Anybody, who use Nginx, please, post You config of virtual server.

[crythias]

I built an nginx vm to test what you're encountering and verify that it's occuring in my test.
Bug Report: http://bugs.otrs.org/show_bug.cgi?id=9316
Please add yourself to cc on it.

[kklajnszmit]

Hello,
I have the same problem on Debian 6 system with nginx 1.28 . When I try to open "Customer Information Center" link I get these error:
"Error during AJAX communication. Status: error, Error: Bad Gateway".
There is no errors in nginx error.log file .

Did You find any solution for the problem ?

[bayerex]

I have the same error, testing out OTRS 3.2.5 for Windows 7

Have uninstalled 3.2.5 and installed 3.2.4 without issues.

[svens]

Hello there

is there any solution found for this problem
Error during AJAX communication. Status: error, Error:internal server error

i ve installed on debian 7 from tar.gz files

[reneeb]

@svens: See your other post...

@kklajnszmit see viewtopic.php?f=53&t=19852&p=78031&hilit=nginx#p78031

[crythias]

@reneeb, there's no solution for this. No logs to troubleshoot. It's a javascript error that's only a problem within the browser.

[reneeb]

Can you run the WebConsole in Firefox and check which requests are sent?

[crythias]

Code: Select all

[08:07:53.690] GET http://192.168.1.28/otrs-web/skins/Agent/default/img/loader.gif [HTTP/1.1 200 OK 1ms]
[08:07:54.007] [ERROR] CommunicationError: Error during AJAX communication. Status: error, Error: Bad Gateway

in Core.Debug.js, this is the line that is highlighted

Code: Select all

TargetNS.Log=DebugConsole?function(){DebugLog.apply(DebugConsole,arguments);}:function(){};TargetNS.CheckDependency=function(TargetNamespace,Required,RequiredLabel,Silent){var RequiredEval,ErrorMessage;try{RequiredEval=eval('try{ typeof '+Required+'} catch (E) {}');}

That's it. really.

(There is no GET request because this is a javascript "onclick" that doesn't hit the "GET" yet.)