Fetch Mail interval

[omercohen3]

Hello

I am working with OTRS 3.2.5 and want to know how to change the email fetching interval?
the mail box the OTRS is fetching from receives about 800 emails per hour, does any one know if OTRS can handle such volume including postmaster filters?



Thank you
omercohen3

[KlausNehrer]

Change ${OTRSPATH}/var/cron/postmaster_mailbox and reinstall cronjob with croninstaller in ${OTRSPATH}/bin

Only 800 E-Mails per hour? You are alone?

[crythias]

at that load, you may want to not fetch and instead allow otrs to receive the emails directly.

[omercohen3]

How do i configure that?

[crythias]

What operating system?

Basic concept:
make the otrs box receive mail.
pipe mail through otrs.Postmaster.pl

See the latest HowTo for Windows.

For Linux, it's a bit easier (in the wiki).

[omercohen3]

Hi

I'd be very thankful if you can provide a link to the specific Wiki page

one more question:

I recently changed and upgraded from windows OTRS helpdesk 3.1X to linux OTRS helpdesk 3.2.6
the email fetching proccess is not working proprly:

1) the automatic fetching is not working at all
2)when i try the manual fetching ,it only fetches about 20 mails when the mailbox has over 900

Does anyone knows how to fix it?

Thanks,
Omer

[reneeb]

Did you create the cronjob? http://doc.otrs.org/3.2/en/html/manual- ... l#cronjobs

[omercohen3]

if you mean to the automatic fetching, then no.

Automatic fetching in the previous versions of OTRS came out of the box - no extra development needed

[crythias]

I'd be very thankful if you can provide a link to the specific Wiki page

http://wiki.otterhub.org/index.php?titl ... POP3/fetch

Note that getting your Linux box to receive email *at all* is a required step. (It doesn't have to receive mail directly from the Interwebs. It just needs to have the ability to receive mail and something can forward to it.)

And yes, fetching will only grab 20 mails at a time. I think this is configured as a MaxFetch number.

[omercohen3]

Thanks you all.

what is the MaxFetch number and where can i change it?

[reneeb]

Automatic fetching in the previous versions of OTRS came out of the box - no extra development needed

yes, the windows installer created the cronjobs automatically, but on linux, you have to add the cronjobs manually (as described in the documentation).

[crythias]

Thanks you all.

what is the MaxFetch number and where can i change it?

The manual fetch (Kernel/Modules/AdminMailAccount) is hardcoded for 15:

Code: Select all

        my $Ok = $Self->{MailAccount}->MailAccountFetch(
            %Data,
            Limit  => 15,
            UserID => $Self->{UserID},
        );

The scheduled fetch in the cronjob (bin/otrs.PostMaster.pl ) doesn't have a limit, though if you have 800-1000 hourly and fetch every minute (for example), it's highly likely that you will attempt to fetch again while the previous job is in session. Especially if there are large attachments.

[omercohen3]

Did you create the cronjob? http://doc.otrs.org/3.2/en/html/manual- ... l#cronjobs

I followed the instructions to create and start the cronjobs (after changing the interval) but OTRS still does not fetch automatically.

If i change the installation to windows, where can i change the fetching interval? (I'm new to linux :/)

Thanks,
Omercohen3