Temporarily disable all OTRS email traffic for test system

[khaito]

Hey,
I've just got a quick query on the simplest way to stop OTRS sending out any notifications or emails of any type on a test environment installation that I'm about to restore a copy of the live DB onto. I don't want staff suddenly getting duplicate notification emails from the live system and the test system at the same time.

Would it just be a case of changing the settings in Core::Sendmail so it can't authenticate to send email? Or is there some kind of 'maintenance' mode or similar that OTRS can be put into?

I have a VM with a newer version of Ubuntu server and OTRS 3.1 to do a test migration from the live OTRS 3.0.9 system. My plan is basically to create a new DB to restore the mysql data into and run the DB upgrade scripts on it, make sure the new OTRS is pointing at the right DB and then see if it loads okay. The config has already been copied across when I installed OTRS.

Also, our live OTRS system has had it's front-end customised with the company logo etc, is this compatible to just copy across the files from the 3.0.9 system to the 3.1 system? Or will it need recreated from scratch?

[reneeb]

Just select "DoNotSendEmail" for option SendmailModule in Core::Sendmail

[khaito]

Cheers, shall try that.

[khaito]

D'oh, just realised it even says ""DoNotSendEmail" doesn't send emails and it is useful for test systems. " in there.
Apologies for the stupid question!