seit geraumer Zeit gibt es bei unserem OTRS extreme Perfomanceprobleme, Aufrufen des Systems läuft extrem langsam, das öffnen eines Tickets dauert meist 5-10 Sekunden.
Folgende Hardwarekonfiguration ist im Einsatz: Server läuft virtuell auf einem Blade mit ESXI 4.1 --> 4 vCPU --> 4GB Arbeitsspeicher
Folgende Softwarekonfiguration: Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.6 with Suhosin-Patch mod_ssl/2.2.22 OpenSSL/1.0.1 mod_perl/2.0.5 Perl/v5.14.2
Erweiterungen: KIX4OTRS in Version 4.3.0
System: Ubuntu 12.04.2 LTS (GNU/Linux 3.5.0-27-generic x86_64)
Fehlerbild: Erreichbarkeit des Ticketsystems (Apache2) hat Ping-Zeiten von bis zu 200ms ein SQL Benchmark bring schon beim "Normalen" Multipler schlechte Werte:
Ergebnis: SQL
SCHLÜSSEL WERT ZEIT KOMMENTAR
Insert Time: 10000 17 s
Should not take more than 5's on an average system.Update Time: 10000 16 s
Should not take more than 9's on an average system.Select Time: 10000 3 s
Looks fine!Delete Time: 10000 16 s
Should not take more than 5's on an average system.Multiplier: * 1 s
MySQL - Config:
Code: Select all
#
# The MySQL database server configuration file.
#
# You can copy this to one of:
# - "/etc/mysql/my.cnf" to set global options,
# - "~/.my.cnf" to set user-specific options.
#
# One can use all long options that the program supports.
# Run program with --help to get a list of available options and with
# --print-defaults to see which it would actually understand and use.
#
# For explanations see
# http://dev.mysql.com/doc/mysql/en/server-system-variables.html
# This will be passed to all mysql clients
# It has been reported that passwords should be enclosed with ticks/quotes
# escpecially if they contain "#" chars...
# Remember to edit /etc/mysql/debian.cnf when changing the socket location.
[client]
port = 3306
socket = /var/run/mysqld/mysqld.sock
# Here is entries for some specific programs
# The following values assume you have at least 32M ram
# This was formally known as [safe_mysqld]. Both versions are currently parsed.
[mysqld_safe]
socket = /var/run/mysqld/mysqld.sock
nice = 0
[mysqld]
#
# * Basic Settings
#
user = mysql
pid-file = /var/run/mysqld/mysqld.pid
socket = /var/run/mysqld/mysqld.sock
port = 3306
basedir = /usr
datadir = /var/lib/mysql
tmpdir = /tmp
lc-messages-dir = /usr/share/mysql
skip-external-locking
#
# Instead of skip-networking the default is now to listen only on
# localhost which is more compatible and is not less secure.
bind-address = 127.0.0.1
#
# * Fine Tuning
#
key_buffer = 16M
max_allowed_packet = 100M
thread_stack = 192K
thread_cache_size = 8
# This replaces the startup script and checks MyISAM tables if needed
# the first time they are touched
myisam-recover = BACKUP
#max_connections = 100
#table_cache = 64
#thread_concurrency = 10
#
# * Query Cache Configuration
#
query_cache_limit = 1M
query_cache_size = 16M
#
# * Logging and Replication
#
# Both location gets rotated by the cronjob.
# Be aware that this log type is a performance killer.
# As of 5.1 you can enable the log at runtime!
#general_log_file = /var/log/mysql/mysql.log
#general_log = 1
#
# Error log - should be very few entries.
#
log_error = /var/log/mysql/error.log
#
# Here you can see queries with especially long duration
#log_slow_queries = /var/log/mysql/mysql-slow.log
#long_query_time = 2
#log-queries-not-using-indexes
#
# The following can be used as easy to replay backup logs or for replication.
# note: if you are setting up a replication slave, see README.Debian about
# other settings you may need to change.
#server-id = 1
#log_bin = /var/log/mysql/mysql-bin.log
expire_logs_days = 10
max_binlog_size = 100M
#binlog_do_db = include_database_name
#binlog_ignore_db = include_database_name
#
# * InnoDB
#
# InnoDB is enabled by default with a 10MB datafile in /var/lib/mysql/.
# Read the manual for more InnoDB related options. There are many!
#
# * Security Features
#
# Read the manual, too, if you want chroot!
# chroot = /var/lib/mysql/
#
# For generating SSL certificates I recommend the OpenSSL GUI "tinyca".
#
# ssl-ca=/etc/mysql/cacert.pem
# ssl-cert=/etc/mysql/server-cert.pem
# ssl-key=/etc/mysql/server-key.pem
[mysqldump]
quick
quote-names
max_allowed_packet = 16M
[mysql]
#no-auto-rehash # faster start of mysql but no tab completition
[isamchk]
key_buffer = 16M
#
# * IMPORTANT: Additional settings that can override those from this file!
# The files must end with '.cnf', otherwise they'll be ignored.
#
!includedir /etc/mysql/conf.d/
Code: Select all
<IfModule mod_ssl.c>
<VirtualHost website.com:443>
ServerAdmin hotline@website.com
DocumentRoot /var/www
<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>
<Directory /var/www/>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
</Directory>
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
<Directory "/usr/lib/cgi-bin">
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
</Directory>
ErrorLog ${APACHE_LOG_DIR}/error.log
# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel warn
CustomLog ${APACHE_LOG_DIR}/ssl_access.log combined
Alias /doc/ "/usr/share/doc/"
<Directory "/usr/share/doc/">
Options Indexes MultiViews FollowSymLinks
AllowOverride None
Order deny,allow
Deny from all
Allow from 127.0.0.0/255.0.0.0 ::1/128
</Directory>
# SSL Engine Switch:
# Enable/Disable SSL for this virtual host.
SSLEngine on
# A self-signed (snakeoil) certificate can be created by installing
# the ssl-cert package. See
# /usr/share/doc/apache2.2-common/README.Debian.gz for more info.
# If both key and certificate are stored in the same file, only the
# SSLCertificateFile directive is needed.
SSLCertificateFile /etc/apache2/ssl/website.com.cert.crt
SSLCertificateKeyFile /etc/apache2/ssl/website.com.cert.key
# Server Certificate Chain:
# Point SSLCertificateChainFile at a file containing the
# concatenation of PEM encoded CA certificates which form the
# certificate chain for the server certificate. Alternatively
# the referenced file can be the same as SSLCertificateFile
# when the CA certificates are directly appended to the server
# certificate for convinience.
#SSLCertificateChainFile /etc/apache2/ssl.crt/server-ca.crt
# Certificate Authority (CA):
# Set the CA certificate verification path where to find CA
# certificates for client authentication or alternatively one
# huge file containing all of them (file must be PEM encoded)
# Note: Inside SSLCACertificatePath you need hash symlinks
# to point to the certificate files. Use the provided
# Makefile to update the hash symlinks after changes.
#SSLCACertificatePath /etc/ssl/certs/
#SSLCACertificateFile /etc/apache2/ssl.crt/ca-bundle.crt
# Certificate Revocation Lists (CRL):
# Set the CA revocation path where to find CA CRLs for client
# authentication or alternatively one huge file containing all
# of them (file must be PEM encoded)
# Note: Inside SSLCARevocationPath you need hash symlinks
# to point to the certificate files. Use the provided
# Makefile to update the hash symlinks after changes.
#SSLCARevocationPath /etc/apache2/ssl.crl/
#SSLCARevocationFile /etc/apache2/ssl.crl/ca-bundle.crl
# Client Authentication (Type):
# Client certificate verification type and depth. Types are
# none, optional, require and optional_no_ca. Depth is a
# number which specifies how deeply to verify the certificate
# issuer chain before deciding the certificate is not valid.
#SSLVerifyClient require
#SSLVerifyDepth 10
# Access Control:
# With SSLRequire you can do per-directory access control based
# on arbitrary complex boolean expressions containing server
# variable checks and other lookup directives. The syntax is a
# mixture between C and Perl. See the mod_ssl documentation
# for more details.
#<Location />
#SSLRequire ( %{SSL_CIPHER} !~ m/^(EXP|NULL)/ \
# and %{SSL_CLIENT_S_DN_O} eq "Snake Oil, Ltd." \
# and %{SSL_CLIENT_S_DN_OU} in {"Staff", "CA", "Dev"} \
# and %{TIME_WDAY} >= 1 and %{TIME_WDAY} <= 5 \
# and %{TIME_HOUR} >= 8 and %{TIME_HOUR} <= 20 ) \
# or %{REMOTE_ADDR} =~ m/^192\.76\.162\.[0-9]+$/
#</Location>
# SSL Engine Options:
# Set various options for the SSL engine.
# o FakeBasicAuth:
# Translate the client X.509 into a Basic Authorisation. This means that
# the standard Auth/DBMAuth methods can be used for access control. The
# user name is the `one line' version of the client's X.509 certificate.
# Note that no password is obtained from the user. Every entry in the user
# file needs this password: `xxj31ZMTZzkVA'.
# o ExportCertData:
# This exports two additional environment variables: SSL_CLIENT_CERT and
# SSL_SERVER_CERT. These contain the PEM-encoded certificates of the
# server (always existing) and the client (only existing when client
# authentication is used). This can be used to import the certificates
# into CGI scripts.
# o StdEnvVars:
# This exports the standard SSL/TLS related `SSL_*' environment variables.
# Per default this exportation is switched off for performance reasons,
# because the extraction step is an expensive operation and is usually
# useless for serving static content. So one usually enables the
# exportation for CGI and SSI requests only.
# o StrictRequire:
# This denies access when "SSLRequireSSL" or "SSLRequire" applied even
# under a "Satisfy any" situation, i.e. when it applies access is denied
# and no other module can change it.
# o OptRenegotiate:
# This enables optimized SSL connection renegotiation handling when SSL
# directives are used in per-directory context.
#SSLOptions +FakeBasicAuth +ExportCertData +StrictRequire
<FilesMatch "\.(cgi|shtml|phtml|php)$">
SSLOptions +StdEnvVars
</FilesMatch>
<Directory /usr/lib/cgi-bin>
SSLOptions +StdEnvVars
</Directory>
# SSL Protocol Adjustments:
# The safe and default but still SSL/TLS standard compliant shutdown
# approach is that mod_ssl sends the close notify alert but doesn't wait for
# the close notify alert from client. When you need a different shutdown
# approach you can use one of the following variables:
# o ssl-unclean-shutdown:
# This forces an unclean shutdown when the connection is closed, i.e. no
# SSL close notify alert is send or allowed to received. This violates
# the SSL/TLS standard but is needed for some brain-dead browsers. Use
# this when you receive I/O errors because of the standard approach where
# mod_ssl sends the close notify alert.
# o ssl-accurate-shutdown:
# This forces an accurate shutdown when the connection is closed, i.e. a
# SSL close notify alert is send and mod_ssl waits for the close notify
# alert of the client. This is 100% SSL/TLS standard compliant, but in
# practice often causes hanging connections with brain-dead browsers. Use
# this only for browsers where you know that their SSL implementation
# works correctly.
# Notice: Most problems of broken clients are also related to the HTTP
# keep-alive facility, so you usually additionally want to disable
# keep-alive for those clients, too. Use variable "nokeepalive" for this.
# Similarly, one has to force some clients to use HTTP/1.0 to workaround
# their broken HTTP/1.1 implementation. Use variables "downgrade-1.0" and
# "force-response-1.0" for this.
BrowserMatch "MSIE [2-6]" \
nokeepalive ssl-unclean-shutdown \
downgrade-1.0 force-response-1.0
# MSIE 7 and newer should be able to use keepalive
BrowserMatch "MSIE [17-9]" ssl-unclean-shutdown
</VirtualHost>
<VirtualHost IP:80>
ServerName website.com:80
RewriteEngine On
RewriteCond %{SERVER_PORT} !^443$
RewriteRule (.*) https://%{HTTP_HOST}$1 [R=301,L]
</VirtualHost>
</IfModule>An was könnte es liegen, am System selber oder an der Config ??
Gruß Viva