Does OTRS support Arabic language?

[Zeinab]

I have a problem with the arabic report statistics output when it's in the form of PDF the Arabic language is not readable as it's viewable from left to right while it's supposed to be viewed from right to left as you can see in the attachment

Is there any way to view the arabic in a readable form from sysconfig or any other way??
appreciate any help

[Wolfgangf]

yes it does - I'm running it
just make sure your database, ... is in UTF8
see:

2013-04-30_133858.png

[Zeinab]

yes i checked it and the database running is utf-8

Arabic language works fine with tickets and web interface but the problem is in the "statistics" as i can't generate a report as PDF format with a readable Arabic language as you can see in the attachment

any help

[reneeb]

Which fonts are configured for PDF::API2 (SysConfig -> Framework -> Core::PDF)? So they support arabic characters?

[Zeinab]

After checking Framework -> Core::PDF i found that the font used in our configuration for PDF::TTFontFile###Proportional is "DejaVuSans"
Does it support Arabic characters? If no, what is the font that i supposed to use that can support Arabic characters??

[reneeb]

It doesn't support Arabic in all styles according to http://dejavu-fonts.org/wiki/index.php?title=Main_Page

I don't know which fonts provide full support for Arabic.