Register Custom Libraries

[crons]

I have registered the Custom Lib in Config.pm and apache2-perl-startup.pl

use lib "/opt/otrs/OTRSExtdCore";
use lib "/opt/otrs/OTRSExtd";

Moved my custom moduels to /OTRSExtd/Kernel/Modules/CustomFile.pm and also the corresponding dtl file to /OTRSExtd/Kernel/Output/Html/Standard/CustomFile.dtl.
But otrs is looking in /opt/otrs/Kernel/..
How to fix this?

Thanks in Advance
crons

[reneeb]

Are they named like already existing files? Then it depends on the order of "use lib" (last one wins)...

[crons]

Thanks,
I understand that last ones will be used.
But i have used new custom files..

[reneeb]

Can you post the error messages? Have you restarted Apache?

And you know the difference between

/opt/otrs/OTRSExtd
/OTRSExtd

right?

[crons]

flie doesnt exists in /opt/otrs/Kernel/Output/HTML/Standard/../Standard/CustomFile.dtl

[reneeb]

"Older" versions of OTRS cannot handle custom paths for templates (IIRC that was changed in OTRS 3.2)... You have to put all templates in the standard path.

[crons]

I am using latest OTRS version 3.2.6

[crythias]

I have registered the Custom Lib in Config.pm and apache2-perl-startup.pl

use lib "/opt/otrs/OTRSExtdCore";
use lib "/opt/otrs/OTRSExtd";

Moved my custom moduels to /OTRSExtd/Kernel/Modules/CustomFile.pm and also the corresponding dtl file to /OTRSExtd/Kernel/Output/Html/Standard/CustomFile.dtl.
But otrs is looking in /opt/otrs/Kernel/..
How to fix this?

Thanks in Advance
crons

• use lib overwrites previous
• your use lib looks in /opt/otrs
• you put your files in /OTRSExtd (according to your post)
• all you really needed was to put your custom module in /opt/otrs/Custom/Kernel/Modules/CustomFile.pm
• and dtl could be loose in /opt/otrs/Kernel/Output/HTML/Standard/CustomTemplate.dtl
• Don't forget you will need a Kernel/Config/Files/CustomModule.xml file to register the module unless it overrides a core module