Set email

fabiosanchez · Post by **fabiosanchez** » 07 May 2013, 15:19

Hey, I want to know how to make something that I do can't discover how to do it, if you could help thank you very much.

Well it's this, I would like for example the email teste@hotmail.com sent an email to lets see the mail that will be the OTRS one, that can be testeotrs@domain.com, testeotrs@domain.com and this would create a ticket with the email data sent by teste@hotmail.com, after ticket have been created testeotrs@domain.com would send a mail to teste@hotmail.com communicating that a ticket had been created and they would try to fixe the error, etc..

Is confusing but I hope you can understand, wait response.

Greetings,
Fabio Sanchez

Post by **crythias** » 07 May 2013, 16:25

That's (If I understand what you want) how it works.

fabiosanchez · Post by **fabiosanchez** » 07 May 2013, 16:31

Example : I have an issue, I send an email to a otrs standard email created by one OTRS admin, that email will create a ticket in otrs, when the ticket is created otrs will send me an email saying that a ticket had been created and the technical team will try to solve it as soon as possible.. Did you understand?

Post by **crythias** » 07 May 2013, 17:13

fabiosanchez wrote:when the ticket is created otrs will send me an email saying that a ticket had been created

AutoReply attached to queue.

Yes, this is how it works.

fabiosanchez · Post by **fabiosanchez** » 07 May 2013, 17:18

Yes, how do I do that?

jojo · Post by **jojo** » 07 May 2013, 21:00

Did you read Admin Manual?

fabiosanchez · Post by **fabiosanchez** » 08 May 2013, 09:53

I did, but I didn't find anything about that, if truly there is can you tell me where?

jojo · Post by **jojo** » 08 May 2013, 10:10

http://doc.otrs.org/3.2/en/html/adminis ... nd-answers
http://doc.otrs.org/3.2/en/html/adminis ... p3-account

fabiosanchez · Post by **fabiosanchez** » 08 May 2013, 10:25

Yes, I did understand that what I can't understand is how do I creat an email in OTRS that receive and auto-reply .. Sorry for being dumb :s

Post by **crythias** » 08 May 2013, 14:06

fabiosanchez wrote:how do I creat an email in OTRS that receive and auto-reply

This is the basic concept of OTRS. The PostMaster settings fetch mail from a POP or IMAP account (this deletes all mail from the inbox)
An AutoReply attached to the Queue responds to the sender that a ticket has been made.

All it takes is a bit of browsing through your copy of OTRS to figure this out.

fabiosanchez · Post by **fabiosanchez** » 09 May 2013, 10:16

But the thing is every time I creat a Pop or IMAP mail it gives me error or connecting or in AUTH ...

Post by **crythias** » 09 May 2013, 13:56

Really.
Click my need help link in my signature. Read the part about asking good questions.

Znuny Open Source Ticketsystem

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