New note can be add to closed ticket

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skullz
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New note can be add to closed ticket

Post by skullz »

Hi all.

Otrs 3.1.11
Db: oracle

When a user viewing the closed ticket (state: closed-succesfully), why the user can add the note??

From my understanding, closed ticket (clossed-successfully), you cannot do anything after its had been closed.

Thanks.
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