Hi all.
Otrs 3.1.11
Db: oracle
When a user viewing the closed ticket (state: closed-succesfully), why the user can add the note??
From my understanding, closed ticket (clossed-successfully), you cannot do anything after its had been closed.
Thanks.
New note can be add to closed ticket
Moderator: crythias
-
- Znuny superhero
- Posts: 658
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
New note can be add to closed ticket
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English