customer access in otrs according to company of

Andrea · Post by **Andrea** » 06 May 2013, 16:29

Hello to all.

the title is a bit cryptic, I try to explain.
Let us assume that a user (customer), belong to two different companies, I wanted to know if it is possible for the user in question has access to OTRS by selecting one of the two companies belong to, this by keeping only one user to access.

thanks
Andrea

Post by **crythias** » 06 May 2013, 16:50

Andrea · Post by **Andrea** » 07 May 2013, 09:31

thanks crytias,
if I wanted to implement something like customizing in perl, could you give me some advice where to start?

Andrea

reneeb · Post by **reneeb** » 07 May 2013, 10:27

http://doc.otrs.org/developer/3.1/en/html/

I can't give any advice on your specific problem as I didn't understand what you try to achieve.

Andrea · Post by **Andrea** » 07 May 2013, 10:35

thank's reneeb.

Post by **crythias** » 09 May 2013, 15:10

Let me back up...
The *ticket* can hold a Dynamic Field of available Companies by way of ACL for which the logged in user can choose which company belongs to the ticket being submitted.

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customer access in otrs according to company of

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