Configuring Incident Management Process in OTRS

[anandp]

Dear Team,

I am using OTRS 3.2.6 and ITSM 3.2.4 in Linux with Mysql.

I am in need of Configuring Incident Management Module in our Team.

I have searched in net on how to's but in vain.

Any help on how to configure the Incident management.

We need to configure the process workflow ( Right from creation of ticket to closure ).

Any help on how to proceed will be helpful.

Thanks in advance.

[jojo]

this sounds like a need for professional consulting