Error: Module Kernel/Modules/.pm not found!

Moderator: crythias

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adt
Znuny newbie
Posts: 43
Joined: 28 Jun 2012, 17:04
Znuny Version: 2.4.9

Error: Module Kernel/Modules/.pm not found!

Post by adt »

Error while logging into otrs customer screen and agent screen.
Please see attached file:
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Error: Module Kernel/Modules/.pm not found!

Post by crythias »

this means somewhere in your configs you are looking for an enabled module without a filename.
"what could it be?"
do not know. this would be an .xml or other entry that has been registered to the customer interface. It could be someone deleted a filename.
Look in module registration in SysConfig for Customer or browse the Kernel/Config/Files/ ZZZAAuto.pm and ZZZAuto.pm ... check for errant (bad/recent dates) for .xml files, backup your Config/Files folder and attempt a rebuild config.
bin/otrs.RebuildConfig.pl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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