eintreffende E-Mail erzeugt zwei Tickets

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rosenrot
Znuny newbie
Posts: 82
Joined: 10 Dec 2012, 14:56
Znuny Version: 3.200
Real Name: Jan Bickel

eintreffende E-Mail erzeugt zwei Tickets

Post by rosenrot »

Guten Abend,
bei uns werden manch mal zwei Tickets mit einer E-Mail erstellt.
Wenn man die Mails händisch abholt bekommt man immer nur ein Ticket, wenn der cron job die Mails holt kommt es aber oft dazu, dass diese zwei Tickets erstellen.

In der postmaster_mailbox steht aber auch nur:
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
Leider muss ich gestehen, dass ich mich mit cron auch nicht so wunderbar auskenne.

Könnte mir hier evtl jemand helfen? Das wäre nett.

Schöne Grüße,
Jan
rosenrot
Znuny newbie
Posts: 82
Joined: 10 Dec 2012, 14:56
Znuny Version: 3.200
Real Name: Jan Bickel

Re: eintreffende E-Mail erzeugt zwei Tickets

Post by rosenrot »

Hier noch mein crontab für den OTRS user:

Code: Select all

# DO NOT EDIT THIS FILE - edit the master and reinstall.
# (/opt/otrs/var/tmp/cron installed on Mon Mar 11 19:43:34 2013)
# (Cronie version 4.2)
# --
# cron/aaa_base - base crontab package
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# Who gets the cron emails?
MAILTO="root@localhost"
# --
# cron/cache - delete expired cache
# Copyright (C) 2001-2010 xxx, http://otrs.org/
# --
# $Id: cache.dist,v 1.2 2010/11/22 12:15:35 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete expired cache weekly (Sunday mornings)
20 0 * * 0  $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0  $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null
# --
# cron/fetchmail - fetchmail cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: fetchmail.dist,v 1.10 2009/02/16 20:53:10 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch every 5 minutes emails via fetchmail
#*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
#*/5 * * * *    /usr/bin/fetchmail -a --ssl >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2012 xxx, http://otrs.org/
# --
# $Id: generic_agent.dist,v 1.15 2012/02/07 20:11:16 jb Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 20 minutes
*/20 * * * *    $HOME/bin/otrs.GenericAgent.pl >> /dev/null

# example to execute otrs.GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * $HOME/bin/otrs.GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null
# --
# cron/generic_agent - otrs.GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: generic_agent-database.dist,v 1.9 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 10 minutes
*/10 * * * *    $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
# --
# cron/pending_jobs - pending_jobs cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: pending_jobs.dist,v 1.12 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check every 120 min the pending jobs
45 */2 * * *    $HOME/bin/otrs.PendingJobs.pl >> /dev/null
# --
# cron/postmaster - postmaster cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: postmaster.dist,v 1.9 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check daily the spool directory of OTRS
#10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null
10 0 * * *  $HOME/bin/otrs.cleanup >> /dev/null
# --
# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: postmaster_mailbox.dist,v 1.3 2009/11/09 15:24:13 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch emails every 10 minutes
*/10 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
# --
# cron/rebuild_ticket_index - rebuild ticket index for OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: rebuild_ticket_index.dist,v 1.10 2009/11/09 15:24:13 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# just every day
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
# --
# cron/session - delete old session ids of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: session.dist,v 1.12 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete every 120 minutes old/idle session ids
55 */2 * * *    $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
# --
# cron/unlock - unlock old locked ticket of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: unlock.dist,v 1.11 2009/11/04 12:27:57 mn Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# unlock every hour old locked tickets
35 * * * *  $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null
Schöne Grüße,
Jan
Hazet
Znuny wizard
Posts: 383
Joined: 19 Feb 2009, 12:05
Znuny Version: 5.0.9
Real Name: Harald Zahn
Company: Klinikum Augsburg
Location: Augsburg

Re: eintreffende E-Mail erzeugt zwei Tickets

Post by Hazet »

Was steht denn im log dazu?
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5
rosenrot
Znuny newbie
Posts: 82
Joined: 10 Dec 2012, 14:56
Znuny Version: 3.200
Real Name: Jan Bickel

Re: eintreffende E-Mail erzeugt zwei Tickets

Post by rosenrot »

Wird laut der Datei die ich vorher gepostet habe nicht alles auf /dev/null geschoben?

Tut mir leid, dass ich mich so anstelle aber ich kann keinen log finden und error E-Mails bekomme ich auch nicht zu gesendet.
KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: eintreffende E-Mail erzeugt zwei Tickets

Post by KlausNehrer »

Nein, nur die Ausgaben werden nach /dev/null umgeleitet.
Die Logs findest Du unter /var/log.
rosenrot
Znuny newbie
Posts: 82
Joined: 10 Dec 2012, 14:56
Znuny Version: 3.200
Real Name: Jan Bickel

Re: eintreffende E-Mail erzeugt zwei Tickets

Post by rosenrot »

Hallo,
vielen Dank für eure Hilfe.
Ich habe die cron jobs mit /opt/otrs/bin/Cron noch mal neu gestartet und jetzt geht es wieder.

Woran es letztendlich gelegen hat kann ich nicht sagen.

Schönen Tag noch,
Jan
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