Pasted text into Reply not being displayed in editor

[Paulc]

Hi. We have an issue with the ticket reply function in IE9.

If a reply template is selected and there is a need to add further text from clipboard, pressing return to create the space and the pressing ctrl v does not result in the text being displayed in the editor even though it has been inserted.

If we view source and then revert to wysiwyg mode, the text is displayed.

If we do not press return to create the space, the text is displayed.

If we do neither of the above and use ctrl v again the text displays in the editor but when the reply is submitted, the text is included twice in the e-mail.


We do not get this behaviour when using Chrome but we mainly use IE in our support team.