Need help installing on CentOS 6.4 64Bit

[pituca]

Hi all,

Please help. Im trying to install ver. otrs-3.2.6-01.noarch.rpm on CentOS 6.4 64Bit. I install MySQL and everything is Ok (yum -y install mysql-server) then when I run the mysql_secure_installation script I get this error:

touch: cannot touch `.my.cnf.2720': Permission denied
touch: cannot touch `.mysql.2720': Permission denied
chmod: cannot access `.my.cnf.2720': No such file or directory
chmod: cannot access `.mysql.2720': No such file or directory




NOTE: RUNNING ALL PARTS OF THIS SCRIPT IS RECOMMENDED FOR ALL MySQL
SERVERS IN PRODUCTION USE! PLEASE READ EACH STEP CAREFULLY!


In order to log into MySQL to secure it, we'll need the current
password for the root user. If you've just installed MySQL, and
you haven't set the root password yet, the password will be blank,
so you should just press enter here.

Enter current password for root (enter for none):
/usr/bin/mysql_secure_installation: line 85: .my.cnf.2720: Permission denied
/usr/bin/mysql_secure_installation: line 86: .my.cnf.2720: Permission denied
/usr/bin/mysql_secure_installation: line 87: .my.cnf.2720: Permission denied
/usr/bin/mysql_secure_installation: line 89: .my.cnf.2720: Permission denied
/usr/bin/mysql_secure_installation: line 58: .mysql.2720: Permission denied
/usr/bin/mysql_secure_installation: line 60: .mysql.2720: No such file or directory
Enter current password for root (enter for none):

Before I made this modification as per the instructions:

File:
/etc/my.cnf
added:
max_allowed_packet=16M
query_cache_size=32M

I updated root password but still get the same error.

mysql -u root -p
use mysql;
update user set password=PASSWORD("something-cool") where user='root';
flush privileges;
quit

Thank you so much.

[wurzel]

Hi,

you have no permission to create my.cnf
touch: cannot touch `.my.cnf.2720': Permission denied
touch: cannot touch `.mysql.2720': Permission denied
chmod: cannot access `.my.cnf.2720': No such file or directory
chmod: cannot access `.mysql.2720': No such file or directory

followed the CentOS Instructions from otrs admin book?
SELINUX disabled?
you are root?

... this is NO OTRS Error. Perhaps you should ask in CentOS + MySQL groups.

Flo

[pituca]

Hi wurzel,

Thanks for your support. I follow the instructions in the admin manual for installing on CentOS. How do I know I'm using root? I just issued the "su" command and entered my password before executing the script. Also I did not disabled SELINUX as there is not mention of it in the instructions.

Regards.