OTRS slow to refresh / FielStorable can't create directory

[MarkInflite]

Hi,

We are experiencing an issue with our helpdesk system with the following symptoms;

- When creating/closing/adding notes to calls it does not close the pop up window and looks like it has not worked and seems to hang (the submit button is greyed out). Looking in the logs it has worked however. This is causing issues as duplicate notes/calls are being created. It is also not excessively quick now. This has not been a long term issue but has become more obvious in the past few weeks. We were looking to roll this out to all users/customers but unfortunately with this issue it is not possible.
- We are getting the following errors within the otrs.log file (please note that permissions for users have not changed);

[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/b/7': File exists
[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/4/f': No such file or directory
[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/4/2': No such file or directory
[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/b/1': File exists
[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/b/a': No such file or directory
[Fri May 17 08:27:03 2013][Error][Kernel::System::Cache::FileStorable::Set][80] Can't create directory 'D:/OTRS/OTRS/var/tmp/CacheFileStorable/DynamicField/c/7': File exists



We are using verion 3.2.2 which is installed on a windows server 2008 r2 platform.

Further system, perl module, details are as follows;

o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.58)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.616)
o DBD::mysql.......................ok (v4.018)
o DBD::ODBC........................ok (v1.29)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.18.0)
o Digest::MD5......................ok (v2.51)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.61)
o Encode::HanExtra.................ok (v0.23)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o GD::Graph::lines...............ok (v1.15)
o GD::Text::Align................ok (v1.18)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.3)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v2.18)
o IO::Socket::SSL................ok (v1.40)
o Mail::IMAPClient.................ok (v3.31)
o IO::Socket::SSL................ok (v1.40)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................ok (v2.000004)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.68)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.40)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.44)
o Net::SSL.........................ok (v2.85)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.034)
o Storable.........................ok (v2.25)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.88)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.90)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.40)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.23)
o YAML::XS.........................ok (v0.38)
o Win32::Daemon....................ok (v20110117)
o Win32::Service...................ok (v0.06)



Please can someone point out where I am going wrong or what can be done to rectify these issues.

Thanks

Mark

[MarkInflite]

Anyone?

[crythias]

can't create directory usually means what it says.. permissions. But since you're using Windows and the general response is "that shouldn't be a problem" I can't see any other information.