[SOLVED] How to add simple custom questions for some queues?

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ditto123
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Joined: 08 May 2013, 01:43
Znuny Version: 3.2.6
Real Name: Charles
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[SOLVED] How to add simple custom questions for some queues?

Post by ditto123 »

Hello again,

I basically want to fill the customer form's rich text field with additional questions associated to the selected queue and would like to get suggestions to accomplish this please?

For example like if queue id 5 (software request) is selected populate the rich text field with questions like "What OS? What Version?" HTML text. And if something else was selected, clear rich text field if there wasn't any associated questions.

Thanks...
Last edited by ditto123 on 03 Jun 2013, 00:46, edited 1 time in total.
OTRS version 3.2.1 CentOS 6.3 MySQL 5.5.29
crythias
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Re: How to add add simple custom questionaires for some queu

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ditto123
Znuny newbie
Posts: 24
Joined: 08 May 2013, 01:43
Znuny Version: 3.2.6
Real Name: Charles
Company: NA

Re: How to add add simple custom questionaires for some queu

Post by ditto123 »

Thanks! Got it working after adding a bit more to reload.

Code: Select all

$('#Dest').change( function() {
    location.reload();
});
OTRS version 3.2.1 CentOS 6.3 MySQL 5.5.29
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