[SOLVED] Bulk merged tickets - how to notify all customers?

[ditto123]

Hi I have a question about bulk closed as merged. If John, Bob and Joe filed total of 3 tickets and I merged Bob and Joe's into John's ticket, when I replied to first ticket, ONLY John gets notified. Is it possible to have Bob and Joe also automatically notified via email? Yes, I know I can add Bob and Jose but the agent can forget to add the person and at times there are many users who need to be notified.

Maybe this is not the way to bulk close tickets / resolve duplicates. Any help/suggestions is appreciated.
Thanks

[jojo]

don't merge the tickets.

use Bulk for answering or use the MasterSlave module

[ditto123]

[SOLVED] thank you. I understand better now that I tried Master Slave out. So I think I should merge tickets when the same user filed different tickets for the same issue..