Upgrade from 3.2.6 to 3.2.7

[kjmadara]

Hello,

I have been running OTRS 3.2.6 without issue for sometime now. Upon logging into my server I saw on the Dashboard about the upgrade to 3.2.7. I am running on CentOS 6.3. I wget the file and placed it into /usr/local/src. Subsequently I then rpm -Uvh otrs-3.2.7-01.noarch.rpm. The upgrade appears to go without a hitch. Once complete I run the bin/otrs.RebuildConfig.pl script which completed without error. At this point I attempt to open the webpage for login and now get a server error. Under /var/log/httpd/error.log I see the following:

Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nBEGIN failed--compilation aborted at /opt/otrs/Kernel/cpan-lib/File/Temp.pm line 144.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/MIME/Tools.pm line 14.\nBEGIN failed--compilation aborted at /opt/otrs/Kernel/cpan-lib/MIME/Tools.pm line 14.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 140.\nBEGIN failed--compilation aborted at /opt/otrs/Kernel/cpan-lib/MIME/Parser.pm line 140.\nCompilation failed in require at /opt/otrs//Kernel/System/EmailParser.pm line 18.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/System/EmailParser.pm line 18.\nCompilation failed in require at /opt/otrs//Kernel/System/Ticket/Article.pm line 19.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Ticket/Article.pm line 19.\nCompilation failed in require at /opt/otrs//Kernel/System/Ticket.pm line 16.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Ticket.pm line 16.\nCompilation failed in require at /opt/otrs//Kernel/System/DynamicField/ObjectType/Article.pm line 18.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/System/DynamicField/ObjectType/Article.pm line 18.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n
[Thu May 23 13:58:45 2013] en.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/en.pm line 15.

My system is running under VMWare, so I reverted to my previous and no issues occur. I re-ran the upgrade without running the rebuild script and I still get the same issue. Is anyone else experiencing any issues with this release or does anyone have any ideas on this?

Thanks
--Keith

[jojo]

did you restarted apache?

[kjmadara]

Yes, also restarted otrs and then rebooted the machine to no avail.

[jojo]

check permissions on the file and re run the otrs.SetPermissions.pl scripts

[kjmadara]

Thanks for the tip, that appears to have resolved the issue.