Hi,
I just noticed that if a ticket is unlocked and I click on "Phone call outbound", the system automatically locks the ticket which is good (and can be turned off in Frontend::Agent::Ticket::ViewPhoneOutbound). The question is can we get the pop-up page to show the "The ticket has been locked. Undo & close window" text & link like on other pop-up views such as "Priority", "Close", "Reply" and etc.?
Thanks!
Phone call outbound & "Undo & close window" link
Moderator: crythias