(Solved) Problem with Postmaster filter

[pituca]

Hello all,

I created a filter to send all new incoming tickets with service "CSC::Servicios RH" to the queue "Servicios RH" but for some reason it doesn't work.

I appreciate your help.

[crythias]

How does an inbound email ticket have that service?
1) If it's provided as part of a form to fill out, then the queue can be assigned at the same time
2) If it's already in the system, why change the queue via email?
3) If there is another filter that provides the service, why is it not also providing the queue?

[pituca]

1) The users choose the service when they create the ticket in the Customer Interface.
2) Yes the queue already exists. I want to avoid to manually router the requests for the RH team.
3) Here I might lost and did not setup the filter properly. I want I want to say to the filter is: If the customer choose "CSC::Servicios RH" then assign the queue "Servicios RH"

PD: I know i can let queues available for the customer to choose from, I just try to make it more simple for them.

Thank you.

[crythias]

1) The users choose the service when they create the ticket in the Customer Interface.

Then this won't make any difference. Use an ACL.

[pituca]

Ok Thank you so much.