Modified Ticket Number

[otrsTerrence]

ticket number generator : date (e.g 20130523101)

now, i want to customize as 2013052310001.
so any suggestion of add 3 more digit at last of ticket number?

[reneeb]

Change Kernel/System/Ticket/Number/Date.pm:

old:

Code: Select all

    # count auto increment ($Count++)
    $Count++;
    $Count = $Count + $JumpCounter;

new:

Code: Select all

    # count auto increment ($Count++)
    $Count++;
    $Count = sprintf "%03d", ($Count + $JumpCounter);

Please note that you have to make this change after every update of OTRS!

[otrsTerrence]

its works, thanks for help ^^

[reneeb]

Future versions of OTRS can handle that out of the box: https://github.com/OTRS/otrs/commit/663 ... er/Date.pm

[crythias]

note that excel has a functional limitation of number of digits to be imported via CSV *by default*. It already cannot natively handle OTRS's ticket number (last three digits are zeros), so you may not be happy with your import. Lookup Schema.ini for information how to adjust for that if you need it.