I'm facing a known issue, as you can see in these topics:
Apache Crashing and Restarting
OTRS crashes after clicking the close button on the close
In both these topics, there was no solution. The installer that I used on installation is the otrs-3.2.4-win-installer-2.4.7.
The problem is that the Apache Server crashes ramdonly a few times per day. The only thing I have about this is the information of Windows Event Viewer, as follows:
Code: Select all
Log Name: Application
Source: Application Error
Date: 5/29/2013 2:23:55 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: EZSAPP004.ezs.corp
Description:
Faulting application name: httpd.exe, version: 2.2.22.0, time stamp: 0x4f242d7a
Faulting module name: perl512.dll, version: 0.0.0.0, time stamp: 0x4dd03ab0
Exception code: 0xc0000005
Fault offset: 0x0001cd33
Faulting process id: 0x7f8
Faulting application start time: 0x01ce5c859c8a4e00
Faulting application path: D:\OTRS\Apache\bin\httpd.exe
Faulting module path: D:\OTRS\StrawberryPerl\perl\bin\perl512.dll
Report Id: 8987769d-c884-11e2-96e1-00505689a587
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-29T17:23:55.000000000Z" />
<EventRecordID>1242</EventRecordID>
<Channel>Application</Channel>
<Computer>EZSAPP004.ezs.corp</Computer>
<Security />
</System>
<EventData>
<Data>httpd.exe</Data>
<Data>2.2.22.0</Data>
<Data>4f242d7a</Data>
<Data>perl512.dll</Data>
<Data>0.0.0.0</Data>
<Data>4dd03ab0</Data>
<Data>c0000005</Data>
<Data>0001cd33</Data>
<Data>7f8</Data>
<Data>01ce5c859c8a4e00</Data>
<Data>D:\OTRS\Apache\bin\httpd.exe</Data>
<Data>D:\OTRS\StrawberryPerl\perl\bin\perl512.dll</Data>
<Data>8987769d-c884-11e2-96e1-00505689a587</Data>
</EventData>
</Event>I appreciate any help you guys can provide!
Raphael Pinheiro