FollowUp

[stoyan]

Hi all!
How to make a notification for agent by event Followup (received an email from a client) if the ticket is locked.

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Stoyan

[crythias]

Agent preferences, Notifications Yes, Queue highlighted in "My Queues"

[stoyan]

I'm talking about an agent#1 which is not the owner, the ticket is locked by another agent#2, and agent#1 must receive notification about e-mail client.

[crythias]

Set agent1 as responsible or watcher.

[stoyan]

How to do it for all tickets in some Queues?

[crythias]

How to do it for all tickets in some Queues?

Not easily, to be sure, but you've morphed this topic from "How do I do a basic task" to "How I do this related, but involved other task."
Your original question was answered. If you wanted to start with this question, why didn't you?

[stoyan]

the first question I asked is not correct ((((
any conditions have remained in my head, and I told about it in the next topics.

Does it decision my question?

[crythias]

There is no easy way to mass assign responsible/watcher for tickets in a queue. If you want this, you may need to create (program) a ticket event that sets this as tickets are created.
Or, don't lock tickets (not pleasant).