Our organization has two different companies. Each one uses his own otrs, but we have one developer team that works for the two companies.
How can we integrate this?
The users of the two companies have to create tickets and changes for the developer team.
How can we do it?
Thanks in advance
communications between 2 otrs
Moderator: crythias
communications between 2 otrs
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
-
crythias
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Re: communications between 2 otrs
Different SystemID for each.
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Re: communications between 2 otrs
Yes, doing it we will separate the two tickets.
But we have two otrs, one for each company, and the developer team works for the two companies. How can integrate it?
- Have we to create another otrs for the developer team?
- If yes, how can we sent de tickets and changes to these new dev_otrs?
Thanks
But we have two otrs, one for each company, and the developer team works for the two companies. How can integrate it?
- Have we to create another otrs for the developer team?
- If yes, how can we sent de tickets and changes to these new dev_otrs?
Thanks
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: communications between 2 otrs
I don't know what integrate means to you.
It could mean send tickets between them or same logins or merge tickets to one system or somehow search both systems in one search or something only you know.
Ask a better question. Get a better answer.
It could mean send tickets between them or same logins or merge tickets to one system or somehow search both systems in one search or something only you know.
Ask a better question. Get a better answer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Re: communications between 2 otrs
We need the developer team has the tickets of the two companies, but we don't know we can do it.
We are thinking on create queues for the dev team in one otrs and send tickets between the two systems. How we can do it?
Thanks in advance.
We are thinking on create queues for the dev team in one otrs and send tickets between the two systems. How we can do it?
Thanks in advance.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: communications between 2 otrs
thos would require development for an interface between 2 OTRS Systems.
So you need to hire someone with deep OTRS knowledge
So you need to hire someone with deep OTRS knowledge
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: communications between 2 otrs
Other option will be create a new otrs for the developer team, but the problem is the same. How can we link changes with tickets of the two companies?
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: communications between 2 otrs
Use different SystemIds. Or do some major programming.
OTRSA sends via email or api to OTRSB. OTRSB modifies, sends back to A, ticket is updated. Lather, rinse, repeat.
Easy is email send back-and-forth. Harder is API/Generic Agent calls between them. This requires programming.
OTRSA sends via email or api to OTRSB. OTRSB modifies, sends back to A, ticket is updated. Lather, rinse, repeat.
Easy is email send back-and-forth. Harder is API/Generic Agent calls between them. This requires programming.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
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Re: communications between 2 otrs
Hello again.
Finally we want to implement the option: OTRSA sends via email to OTRSB. OTRSB modifies, sends back to A, ticket is updated.
Com podem fer totes les entrades publicades en una cua de OTRSA enviarà automàticament un correu a OTRSB?
Thanks in advance
Finally we want to implement the option: OTRSA sends via email to OTRSB. OTRSB modifies, sends back to A, ticket is updated.
Com podem fer totes les entrades publicades en una cua de OTRSA enviarà automàticament un correu a OTRSB?
Thanks in advance
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3