New ticket generator producing internal error

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girishmungra
Znuny newbie
Posts: 59
Joined: 24 Jul 2012, 18:20
Znuny Version: 3.1.7
Real Name: Girish Mungra

New ticket generator producing internal error

Post by girishmungra »

I wrote a new change number generator for change management which seemed to work well at first but now I have an Internal Server error when I click create or save on the Add change screen.

In the error log it shows:
[Fri Jun 7 14:38:08 2013] ITSMChange.pm: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange/Template/ITSMChange.pm line 17.
[Fri Jun 7 14:38:08 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:08 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:08 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:08 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 229.
[Fri Jun 7 14:38:08 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 229.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] ToolBarChangeManager.pm: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/ToolBarChangeManager.pm line 17.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/System/ITSMChange.pm line 101.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] ToolBarMyChanges.pm: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/ToolBarMyChanges.pm line 17.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] ToolBarMyCAB.pm: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/ToolBarMyCAB.pm line 17.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
[Fri Jun 7 14:38:09 2013] -e: Can't locate package Kernel::System::ITSMChange::Number::NoDate for @Kernel::System::ITSMChange::ISA at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1486.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: New ticket generator producing internal error

Post by crythias »

This is just a wild guess, but maybe it can't find something.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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