See picture below:
Also: is there an easy way to stop the SLA time when the status is on pending? I googled and came across some add ons but I was wondering if in OTRS3.2.x maybe this feature is built-in somewhere...
Escalation time display
Moderator: crythias
Escalation time display
How can I make sure the escalation times are shown in days/hours/minutes in stead of hours/minutes?
See picture below:
Also: is there an easy way to stop the SLA time when the status is on pending? I googled and came across some add ons but I was wondering if in OTRS3.2.x maybe this feature is built-in somewhere...
See picture below:
Also: is there an easy way to stop the SLA time when the status is on pending? I googled and came across some add ons but I was wondering if in OTRS3.2.x maybe this feature is built-in somewhere...
OTRS 3.2 - Windows Server 2008R2 - mysql