[SOLVED] Include ticket link in Email ticket creation

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ditto123
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[SOLVED] Include ticket link in Email ticket creation

Post by ditto123 »

Hi, I have just noticed that the ticket link that normally goes out to the customer with replying to a ticket is NOT included if the ticket was created by the helpdesk agent (like the email ticket) and am wondering how to go about adding it?

Thanks in advance :-)
Last edited by ditto123 on 11 Jun 2013, 01:37, edited 1 time in total.
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crythias
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Re: How to include ticket link in Email or Phone ticket crea

Post by crythias »

AutoReply attached to queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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ditto123
Znuny newbie
Posts: 24
Joined: 08 May 2013, 01:43
Znuny Version: 3.2.6
Real Name: Charles
Company: NA

Re: How to include ticket link in Email or Phone ticket crea

Post by ditto123 »

crythias wrote:AutoReply attached to queue.
Actually it is working :-) There was a ticket that was created in a queue without an auto-response. Thank you.
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