dear team,
I am using OTRS 3.1.10 and want to move more than 1 ticket in one go.
please explain to do this .
Regards,
dileep kumar singh
how to move multiple ticket in a queue in one go ?
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dileep0358
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tto
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Re: how to move multiple ticket in a queue in one go ?
Hi,dileep0358 wrote:[..]I am using OTRS 3.1.10 and want to move more than 1 ticket in one go. [..]
this topic was moved to forum "English/General" since it's not development-related.
Answer 1: use bulk action in ticket list views (mark tickets by clicking checkboxes and then hit button for bulk action).
Answer 2: define a generic agent which moves tickets to desired queue.
regards, T.
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
Re: how to move multiple ticket in a queue in one go ?
IH... I am new to OTRS and i am planning to configure OTRS. Can any one help me on this .
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