Hi.
Version 3.2.7
State of ticket can not select how to do it in bug tracking system. For example I wish change state of ticket from "Open" to "In work".
Could you please tell me, can it be done without code changes?
Best regards,
Boris Stankov
State of ticket
Moderator: crythias
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BorisStankov
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crythias
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Re: State of ticket
add a new state (Admin, States/State Management) of "In Work" of type open.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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BorisStankov
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Re: State of ticket
I've done it, but how can I change the status now ?
State of ticket is "Open" and I can not change it on "In work".
Best regards,
Boris Stankov
State of ticket is "Open" and I can not change it on "In work".
Best regards,
Boris Stankov
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crythias
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Re: State of ticket
Create a note or something that can change the ticket state.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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BorisStankov
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- Joined: 12 Jun 2013, 10:44
- Znuny Version: 3.2.7
Re: State of ticket
Ok. Thank you.