Agent Job- Copy to escalated queue

[darshakamodi]

Hello Currently, i have setup job so any ticket not updated /closed within time period goes to escalated queue.
However, it moves to the queue, what I want is COPY to escalated queue.

Bcoz if moved, its difficult to maintain queue wise details. Is there any option or way for the same ?

[jojo]

you can not copy a ticket with the Generic Agent without development.

Use the OTRS buil in escalations for informing