Hi
I have the following situation:
1. New tickets are placed in a queue and gets the State 'New'.
2. New Tickets gets analyzed and are moved to another queue and gets a new owner as well.
I would very much like this proces to automaticly change the State from 'New' to 'Open'. Is that possible and eventually how to do?
PS. I am aware of using 'New window' instead of Move dropdown-box is possible, but would prefer an automatic solution.
Best regards
HappyBhuda
Mod note: please do not post questions in HowTos
How to automate change of State (Solved)
Moderator: crythias
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HappyBhuda
- Znuny newbie
- Posts: 1
- Joined: 13 Jun 2013, 14:28
- Znuny Version: 3.0.11
- Real Name: Evald Nielsen
- Company: Statens Arkiver
How to automate change of State (Solved)
Last edited by HappyBhuda on 17 Jun 2013, 11:28, edited 1 time in total.
OTRS 3.0.11 on Linux with MySQL database.
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: How to automate change of State
New ticket is new until contact with customer has been logged.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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