[SOLVED] How to add new pending status?

ditto123 · Post by **ditto123** » 11 Jun 2013, 01:40

Hi, I have been asked to add a status of "pending deliver" which is still an OPEN state, and I can't figure out how / where it can be added. Is it by inserting manually into the database ticket_state table? I tried that but it doesn't show up anywhere... Please help. Thank you.

jojo · Post by **jojo** » 11 Jun 2013, 05:14

via admin interface -> states

ditto123 · Post by **ditto123** » 13 Jun 2013, 19:11

jojo wrote:via admin interface -> states

This is the nicest forum where folks are helpful. Thank you. I have added a couple and set their state type to "pending reminder". This works for what I want to achieve where I want the timer functionality to be present. They are available to the "pending" button as well as the list of states in the reply to form.

I also found more good reads from:
http://doc.otrs.org/3.2/en/html/states-customizing.html

best

Znuny Open Source Ticketsystem

[SOLVED] How to add new pending status?

[SOLVED] How to add new pending status?

Re: How to add new pending status?

Re: How to add new pending status?