(SOLVED) Hide priority from customer print outs?

[bayerex]

Hi all,

Apologies if this has been asked elsewhere but there doesn't seem to be a solution for it anywhere yet.

I need to remove the priority from customer's ticket print outs. I've been able to remove it from the general customer interface but unfortunately it still shows when a customer prints a ticket. It has so far worked hiding it from the customer page but not from the print output.

Done so far:

-Comment out all references to 'Priority' in: CustomerTicketZoom.dtl, CustomerTicketPrint.dtl, CustomerTicketMessage.dtl
- Added following line to CustomerTicketZoom.dtl:

Code: Select all

<input type="hidden" name="Priority" value="1. minor"/>

Have also run following scripts:
perl bin/otrs.RebuildConfig.pl
perl bin/otrs.DeleteCache.pl

Any ideas?

[reneeb]

Just set "Priority" to "0" in SysConfig option Ticket::Frontend::CustomerTicketZoom###AttributesView

[bayerex]

Just set "Priority" to "0" in SysConfig option Ticket::Frontend::CustomerTicketZoom###AttributesView

Ha! As easy as that heh? Thanks a lot.