Dynamic Fields

[Harikumar]

Hi Team,

Please help me in creating Dynamic Fiellds specific to Customer.
Just guide me in areas like which screen I need to modify and how to set the config changes etc.Plz tell me in details


Thanks in advance
Hari

[Harikumar]

Hi Team,
A litte more update.

Please help me in creating Dynamic Fiellds specific to Customer.
Just guide me which screen I need to modify and how to set the config changes etc.Plz tell me in details.

I have followed the steps as given below.
1)In Admin-TicketSettings-DynamicFields-Ticket, added new dynamic field 'Category' as dropdown.
2)Set the 'Validity' as Valid and FieldOrder as '2' .
3)Added Possible Values to display inside the dropdown.
4)Opened the "sysconfig" and select "Ticket" from the dropdown list in the Actions side bar located in the left part of the screen.
5)Selected Frontend::Customer::Ticket::ViewNew
6)Enabled Ticket::Frontend::CustomerTicketMessage###DynamicField and added values as Key=Device and Content=2 and clicked Update.
7)Enabled in Frontend::Customer::Ticket::ViewZoom also.


Still when I logged in as customer,I cannot see the dynamic Fields added.Kindly help me.


Thanks,

[reneeb]

Once you said the field is named "Category" and then you try to activate "Device"...

[Harikumar]

Hi,
Actually Category is the dynamicfield as Dropdown and Device is the first value in that Category dropdown.

Please guide me in details.I already followed the same way as in documentation.No idea where I made mistake.

Another doubt?Is it possible to create dynamic field for customer.

[crythias]

No.