How to create a ticket if the customer does not have an e-mail?
I have several clients who require return phone and I can not open a ticket without email. Could anyone help me?
Thank you.
Create ticket without e-mail address
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mgrpereira
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Re: Create ticket without e-mail address
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Create ticket without e-mail address
Can't you just set up a dummy email address and use that? i.e. dummy@yourdomain.com
Alternately make a hotmail address and use that email address. i.e. mydummyaddress@hotmail.com.
In either case set up a delete email after some amount of time for the dummy email address' inbox.
Alternately make a hotmail address and use that email address. i.e. mydummyaddress@hotmail.com.
In either case set up a delete email after some amount of time for the dummy email address' inbox.
Re: Create ticket without e-mail address
Thanks,
Very good idea!
Best,
Donald
Very good idea!
Best,
Donald