Process Management Error

[karlelliott]

Hi, New to OTRS. Liking it so far.

I'm trying to set-up a process but keep getting a 'Need ActivityEntityID!' when creating a process ticket.

I have searched everywhere and cannot find any answers.

So far it's quite a basic process, 2 activities linked by a transition.

I have put a test transition action on the transition to modify a Field but it's not getting there.

Any ideas?

[karlelliott]

OK.

I have done some more work on this and am starting to think this maybe due to ACL's

Does this sound right?

[karlelliott]

Here is my process file.

Code: Select all

---
Activities:
  A9:
    ActivityDialogs:
    - AD6
    - AD7
    ChangeTime: 2013-06-21 10:46:07
    Config:
      ActivityDialog:
        '1': AD6
        '2': AD7
    CreateTime: 2013-06-19 15:17:56
    EntityID: A9
    ID: '9'
    Name: ADSL Order
ActivityDialogs:
  AD6:
    ChangeTime: 2013-06-21 14:06:57
    Config:
      DescriptionLong: ''
      DescriptionShort: Enter ADSL Order Details
      FieldOrder:
      - Title
      - CustomerID
      - DynamicField_CLI
      - DynamicField_MAC
      - DynamicField_CustContactName
      - DynamicField_CustCompName
      - DynamicField_CustContNumber
      - DynamicField_Address1
      - DynamicField_Address2
      - DynamicField_Town
      - DynamicField_Postcode
      - DynamicField_ADSLServiceType
      - Type
      - Queue
      Fields:
        CustomerID:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_ADSLServiceType:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_Address1:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_Address2:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_CLI:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_CustCompName:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_CustContNumber:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_CustContactName:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_MAC:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        DynamicField_Postcode:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        DynamicField_Town:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        Queue:
          DefaultValue: xoom::Provisioning
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
        Title:
          DefaultValue: New ADSL Order
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '1'
        Type:
          DefaultValue: Provide
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '0'
      Interface:
      - AgentInterface
      - CustomerInterface
      Permission: rw
      RequiredLock: 0
      SubmitAdviceText: ''
      SubmitButtonText: Place Order
    CreateTime: 2013-06-19 15:21:07
    EntityID: AD6
    ID: '6'
    Name: Enter ADSL Order Details
  AD7:
    ChangeTime: 2013-06-21 14:02:37
    Config:
      DescriptionLong: ''
      DescriptionShort: AcceptedByAgent
      FieldOrder:
      - Owner
      - DynamicField_OrderStatus
      Fields:
        DynamicField_OrderStatus:
          DefaultValue: In Progress
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
        Owner:
          DefaultValue: ''
          DescriptionLong: ''
          DescriptionShort: ''
          Display: '2'
      Interface:
      - AgentInterface
      Permission: rw
      RequiredLock: 0
      SubmitAdviceText: Accept Ticket
      SubmitButtonText: ''
    CreateTime: 2013-06-19 15:37:27
    EntityID: AD7
    ID: '7'
    Name: AcceptedByAgent
Process:
  Activities:
  - A9
  ChangeTime: 2013-06-21 10:46:52
  Config:
    Description: New DSL Connection Process
    Path:
      A9: {}
    StartActivity: A9
    StartActivityDialog: AD6
  CreateTime: 2013-06-19 15:07:40
  EntityID: P6
  ID: '5'
  Layout:
    A10:
      left: '693'
      top: '131'
    A9:
      left: '193'
      top: '107'
  Name: New DSL Connection
  State: Active
  StateEntityID: S1
  TransitionActions: []
  Transitions: []

Can anyone help?

[karlelliott]

Back to this after a break.

Still can't get it working.

Full log entry below.

Code: Select all

[Thu Sep 12 17:18:17 2013][Error][Kernel::System::ProcessManagement::Activity::ActivityGet][104] Need ActivityEntityID!

Any assistance greatly appreciated.