Always redirected to Time accounting edit page.

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henryk
Znuny newbie
Posts: 5
Joined: 21 Jun 2013, 08:56
Znuny Version: 3.2.8
Real Name: Henry Kokubu
Company: KMI Inc.

Always redirected to Time accounting edit page.

Post by henryk »

Hello,

I've upgraded OTRS from 3.2.7 to 3.2.8 by RPM. In that process, I stopped the service of OTRS before log off, and then upgraded OTRS. Upgrading was OK but I am always redirected to Time accounting edit page whenever I log in OTRS since ever!
This is probably because I was editing the time accounting when OTRS was stooped. The problem is that the account is the only one admin! What should I do? :(
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Always redirected to Time accounting edit page.

Post by jojo »

fill in times
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
henryk
Znuny newbie
Posts: 5
Joined: 21 Jun 2013, 08:56
Znuny Version: 3.2.8
Real Name: Henry Kokubu
Company: KMI Inc.

Re: Always redirected to Time accounting edit page.

Post by henryk »

jojo wrote:fill in times
If the problem is solved in such an easy way, I wouldn't ask it here. I'm disappointed. :(
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Always redirected to Time accounting edit page.

Post by jojo »

OTRS redirects to timeaccounting if times need to be filled out.

Also check inf you typed in index.pl without anything afterwards.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
henryk
Znuny newbie
Posts: 5
Joined: 21 Jun 2013, 08:56
Znuny Version: 3.2.8
Real Name: Henry Kokubu
Company: KMI Inc.

Re: Always redirected to Time accounting edit page.

Post by henryk »

I deleted a line from time_accounting_user_period and OTRS works fine. :D
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