new ticket via email

Moderator: crythias

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sebdar
Znuny newbie
Posts: 15
Joined: 21 May 2013, 16:31
Znuny Version: 3.019

new ticket via email

Post by sebdar »

Hi,

Is it possible that customer will open a ticket sending email to my helpdesk email address?
I've tried setting filter but I'm not convinced that's the wright place to look for that option.
Can you please help.
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KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: new ticket via email

Post by KlausNehrer »

Yes.
Admin -> E-Mail Settings.
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