ich hab grad wieder ein Verständnisproblem:
Ich hab in der Config.pm 2 Backends angebunden
- CustomerUser1
- CustomerCompany
Das sieht dann so aus:
Code: Select all
# ------------------------------------------------------------------------------------------------------------ #
# ----------------------------------- eigenes AccountBackend anbinden ---------------------------------------- #
# ------------------------------------------------------------------------------------------------------------ #
# CustomerUser (Accountdatenbank & Einstellungen)
$Self->{CustomerUser1} = {
Name => 'Accountdaten',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
# MySQL Tabelle
Table => 'com_customers',
# Wenn hier auf 1 gestellt wird, wird die Performance auf großen DBs schlechter.
CaseSensitive => 0,
},
# Eindeutige Kunden-Identifizierer
CustomerKey => 'cust_login',
# Einstellungen #
CustomerID => 'cust_id',
CustomerValid => 'valid_id',
CustomerUserListFields => ['cust_first_name', 'cust_last_name', 'cust_email'],
CustomerUserSearchFields => ['cust_login', 'cust_last_name', 'cust_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['cust_email'],
CustomerUserNameFields => ['cust_title','cust_first_name','cust_last_name'],
CustomerUserEmailUniqCheck => 1,
# show not own tickets in customer panel, CompanyTickets
# CustomerUserExcludePrimaryCustomerID => 0,
# Automatische Logins erzeugen
# AutoLoginCreation => 0,
# AutoLoginCreationPrefix => 'auto',
# Admin kann Benutzereinstellungen ändern
# AdminSetPreferences => 1,
# cache time to live in sec. - cache any database queries
# CacheTTL => 0,
# Definiert die Quelle als Readonly (Können also keine neuen User angelegt werden)
# ReadOnly => 1,
# ------------------------------------------------- Feldmapping ------------------------------------------------- #
Map => [
# Info: Login, Email & ID sind zwingend benötigt!
# Parameter shown (1=always, 2=lite)
# var, frontend, storage, shown, required, storage-type, http-link, readonly, http-link-target
[ 'UserTitle', 'Title', 'cust_title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'cust_first_name', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'cust_last_name', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'cust_login', 1, 1, 'var', '', 0 ],
[ 'UserPassword', 'Password', 'cust_pw', 0, 0, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'cust_email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
[ 'UserCustomerID', 'CustomerID', 'cust_id', 0, 1, 'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'cust_ids', 1, 0, 'var', '', 0 ],
[ 'BranchID', 'BranchID', 'cust_branch_id', 1, 0, 'int', '', 0 ],
[ 'Branch', 'Branch', 'cust_branch', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'cust_phone', 1, 0, 'var', '', 0 ],
[ 'UserFax', 'Fax', 'cust_fax', 1, 0, 'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'cust_mobile', 1, 0, 'var', '', 0 ],
[ 'UserStreet', 'Street', 'cust_street', 2, 0, 'var', '', 0 ],
[ 'UserZip', 'Zip', 'cust_zip', 2, 0, 'var', '', 0 ],
[ 'UserCity', 'City', 'cust_city', 2, 0, 'var', '', 0 ],
[ 'UserCountry', 'Country', 'cust_country', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'cust_comments', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 1, 1, 'int', '', 0 ]
],
# --------------------------------------- Standard Auswahl --------------------------------------------- #
Selections => {
UserTitle => {
'Herr' => 'Herr',
'Frau' => 'Frau',
'Dr.' => 'Dr.',
'Prof.' => 'Prof.'
},
UserCountry => {
'Germany' => 'Deutschland',
'Switzerland' => 'Schweiz',
'Austria' => 'Österreich',
'Poland' => 'Polen',
'Spain' => 'Spanien',
'Italy' => 'Italien',
'France' => 'Frankreich'
},
},
};
# ---------------------------------------- Ende Accountdaten Backend ----------------------------------------- #
# ------------------------------------------------------------------------------------------------------------ #
# -------------------------------------- eigenes FirmenBackend anbinden -------------------------------------- #
# ------------------------------------------------------------------------------------------------------------ #
# CustomerCompany (Firmendatenbank & Einstellungen)
$Self->{CustomerCompany} = {
Name => 'Firmendaten',
Module => 'Kernel::System::CustomerCompany::DB',
Params => {
# MySQL Tabelle
Table => 'com_companies',
# Wenn hier auf 1 gestellt wird, wird die Performance auf großen DBs schlechter.
CaseSensitive => 0,
},
# Eindeutiger Firmen-Identifizierer
CustomerCompanyKey => 'comp_nr',
# Einstellungen #
CustomerCompanyID => 'comp_nr',
CustomerCompanyValid => 'valid_id',
CustomerCompanyListFields => ['comp_name', 'comp_nr', 'valid_id'],
CustomerCompanySearchFields => ['comp_name', 'comp_nr', 'comp_url'],
CustomerCompanySearchPrefix => '',
CustomerCompanySearchSuffix => '*',
CustomerCompanySearchListLimit => 250,
# ------------------------------------------------- Feldmapping ------------------------------------------------- #
Map => [
# Parameter shown (1=always, 2=lite)
# var, frontend, storage, shown, required, storage-type, http-link, readonly, http-link-target
[ 'CustomerID', 'CustomerID', 'comp_id', 2, 1, 'int', '', 0 ],
[ 'CompanyNr', 'CompanyNr', 'comp_nr', 1, 1, 'var', '', 0 ],
[ 'CompanyName', 'CompanyName', 'comp_name', 1, 1, 'var', '', 0 ],
[ 'CompanyType', 'CompanyType', 'comp_type', 1, 1, 'var', '', 0 ],
[ 'CompanyAddSuff1', 'CompanyAddSuff1', 'comp_addresssuffix1', 2, 0, 'var', '', 0 ],
[ 'CompanyAddSuff2', 'CompanyAddSuff2', 'comp_addresssuffix2', 2, 0, 'var', '', 0 ],
[ 'CompanyStreet', 'Street', 'comp_street', 2, 1, 'var', '', 0 ],
[ 'CompanyZip', 'Zip', 'comp_zip', 2, 1, 'var', '', 0 ],
[ 'CompanyCity', 'City', 'comp_city', 2, 1, 'var', '', 0 ],
[ 'CompanyCountry', 'Country', 'comp_country', 2, 1, 'var', '', 0 ],
[ 'CompanyPostBox', 'PostBox', 'comp_postbox', 2, 0, 'var', '', 0 ],
[ 'CompanyPhone', 'Phone', 'comp_tel', 1, 1, 'var', '', 0 ],
[ 'CompanyFax', 'Fax', 'comp_fax', 2, 0, 'var', '', 0 ],
[ 'CompanyMail', 'EMail', 'comp_email', 1, 1, 'var', '', 0 ],
[ 'CompanyReferenz', 'CompanyReferenz', 'comp_referenz', 2, 0, 'var', '', 0 ],
[ 'CompanyComment', 'Comment', 'comp_comments', 2, 0, 'var', '', 0 ],
[ 'CompanyURL', 'URL', 'comp_url', 2, 0, 'var', '', 0 ],
[ 'ValidID', 'Valid', 'valid_id', 1, 1, 'int', '', 0 ]
],
# --------------------------------------- Standard Auswahl --------------------------------------------- #
Selections => {
CompanyType => {
'K' => 'Kunde (Endkunde)',
'P' => 'Partner',
'I' => 'Intern'
},
CompanyCountry => {
'Germany' => 'Deutschland',
'Switzerland' => 'Schweiz',
'Austria' => 'Österreich',
'Poland' => 'Polen',
'Spain' => 'Spanien',
'Italy' => 'Italien',
'France' => 'Frankreich'
},
},
};
# ---------------------------------------- Ende Firmendaten Backend ----------------------------------------- # 1. Kann ich auch FIrmen ohne Userzuweisung anlegen? Denn ich habe längst nicht für jeden unserer Kunden einen Kontakt so prompt parat.
2. Könnte ich auch eine Selection "zaubern" um die User in einem Feld anzuzeigen und dann die richtige ID zu holen und automatisch einzutragen?
danke