Ticket state is not Updating ...

[rapidboy]

Hi my OTRS is not updating the ticket & it takes 5 to 6 tries to update any ticket , can some one plz tell me wht the problem with that

My Log file gives me an error.

Code: Select all

Message: Need CustomerID!

 Traceback (1411): 
   Module: Kernel::System::CustomerCompany::CustomerCompanyGet (v1.26.2.4) Line: 281
   Module: Kernel::Output::HTML::DashboardTicketGeneric::Run (v1.47) Line: 366
   Module: Kernel::Modules::AgentDashboard::_Element (v1.29) Line: 513
   Module: Kernel::Modules::AgentDashboard::Run (v1.29) Line: 350
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.90) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Mod note: ticket moved from developer forum because it's not a developer issue

[crythias]

The error message you're showing doesn't relate to your issue, but points to a different problem for a ticket that has no CustomerID.
That error message seems to indicate you've enabled CustomerCompany support, but have a Customer that doesn't have a company assigned.