Hello,
in my company I have users who act as Agent for some queues and customer for others. What about setting permissions? Is it possible at the same time to be "customer" for some queues and "Agent" for others?
Thank you
Regards
Roberto Raguseo
Agents could be Customers too...
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robertoraguseo
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crythias
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Re: Agents could be Customers too...
Yes. It just depends if the user is submitting via (email or customer.pl -- customer) or index.pl (agent)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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robertoraguseo
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- Joined: 25 Jun 2013, 14:20
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- Real Name: Roberto Raguseo
Re: Agents could be Customers too...
Thank you!
Roberto
Roberto