Ticket view rich text

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kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
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Ticket view rich text

Post by kalyana1315 »

Hi ,

Customer view or agent view create and update ticket text area option table and number list showing fine. But after sending or submit ticket it showing only plain text and number list displaying “-“. How to change plan text to rich text.

I am trying changes

1. PostmasterAutoHTML2Text --no
2. Frontend::RichText --- yes

But not working anyone help me.
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