Unable to login for the first time

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xenomage
Znuny newbie
Posts: 4
Joined: 28 Jun 2013, 13:31
Znuny Version: 3.2.8
Real Name: Duncan

Unable to login for the first time

Post by xenomage »

Hi,

i'm new to OTRS. i've just installed the package onto my CentOS5 (Oracle virtualbox) and the installation is smooth without any errors. However when i try to access the webpage, i'm getting "Internal Server Error".

i'm accessing via URL "http://<ip address>/otrs/index.pl".

When checking on the error_log in /etc/httpd/logs, i found the following error line.

[Thu Jun 06 19:55:40 2013] [error] [client 192.168.1.8] Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n

Can anybody help me on this?

i've restarted the box but to no avail.

Thanks.
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Unable to login for the first time

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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