(CLOSED) Line breaks fail using: <OTRS_CUSTOMER_EMAIL[5]>

[bayerex]

Hi all,

Since migrating from OTRS 3.1.6 (Windows) to 3.2.7 (Ubuntu) the lines of the customer's email within the agents' notifications (<OTRS_CUSTOMER_EMAIL[5]>) contain no line breaks. This is causing some notifications to be very hard to read!

However using the same tag the text is displayed correctly in the customer's auto-response.

What could cause this?

Thanks for any advice.

It is being displayed like this:

sshot-9.png

But it works fine in the customer's auto-response:

sshot-11.png

[bayerex]

Can anyone please advise me on this problem? Many thanks

[bayerex]

As a hot fix I've added this TemplateGenerator.pm which has cured the problem

Line: 836

Code: Select all

    $Article{Body} = $Self->{HTMLUtilsObject}->ToHTML(
            String => $Article{Body},
    );