Resend blocked mails

[Yasamb]

Hello,

in our company we've got some trouble... we got a new firewall, but OTRS was not added as a trusted sender, so all outgoing OTRS-mails that were created within the last few weeks were refused without notification. We now need to resend all mails that were supposed to be sent within the last few weeks.

We also need to inform all ticket-creators that we had technical difficulties sending mails. Is there any handy way to get a per-queue-list of the email-addresses of the ticket-creators? [EDIT: This part is solved, we can do it with the summarize-option and add a reply]

I would appreciate any attempt to help us solving this situation


Best regards
Yasamb


PS: OTRS Version is 3.1.8

[crythias]

I don't know that it's possible to do what you request verbatim.

Agent notifications are probably not necessary, as agents should be aware of changes by the unread message notifications and probably should have been in OTRS working tickets during that time.

Customer notifications may or may not be necessary, but I'd suggest something like a Generic Agent search for tickets changed in the last 2 weeks, do something + Notification Event (We've had problems with email, please log into the system and see your correspondence on the ticketing website).

[Yasamb]

Hi crythias,

you're right it's probably not possible. I successfully created an SQL quer from which i thought i was able to collect the important data, but quite honestly I didn't know how to insert the rows into sendmail or another mail program.

I think we should do it as supposed by you: send a unified message to all ticket-creators, saying that we had issues with out mailing system. If there are any questions left, they can re-send their request. I don't know how to do this with the "notification" option, but I think it's easy to check those tickets in the search-overview and send a reply with the summarize-option.


Best regards
Yasamb