How can add the impact on the customer interface?
We need the customer put the impact when he creates an incident. Then the incident priority will be determined automatically according the criticality/impact table.
Thaks in advance.
[SOLVED] Add impact on customer interface
Moderator: crythias
[SOLVED] Add impact on customer interface
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3