How to send "Service" in Notification Emails

Moderator: crythias

Locked
thetell
Znuny newbie
Posts: 3
Joined: 21 Nov 2011, 14:54
Znuny Version: 3.0
Real Name: Stefan
Company: FROX communication AG

How to send "Service" in Notification Emails

Post by thetell »

My Company wants to send also the Service Information (Specially the Name) in the Email Notification. Best solution would be, if I can use it also as Notification Tags, but didn't found any information on how to create my own Tags.

Is there someone having already a solution or know how to get these Service Information into Notification Mails? Or do someone knows where and how to create customized Notification Tags?


Thanks Stefan
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: How to send "Service" in Notification Emails

Post by crythias »

Look at the bottom of the creation of a notification (or reply/autoreply) for an example
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Locked