Fresh Windows Install with OTRS 3.2.8 and installer 3.0.1

[michaelh81]

Hi all,

I'm a total newbie to OTRS but I am unable to get it too work in a Windows SQL\IIS platform. (I can get it to work in an MySQL\Apache platform, but business dictates a Windows platform). Ok step so far:

- On a Windows 7 client 64 bit client I have:
- Installed SQL express and gone through the SQL bits as per: http://wiki.otterhub.org/index.php?titl ... _and_IIS_7
- Installed Active Perl as per http://wiki.otterhub.org/index.php?titl ... _and_IIS_7
- Double checked as per http://wiki.otterhub.org/index.php?titl ... _and_IIS_7
- Configured IIS as per http://blogs.iis.net/wadeh/archive/2009 ... iis-7.aspx
- Configured Perl for IIS as per http://blogs.iis.net/wadeh/archive/2009 ... iis-7.aspx
- I install OTRS and select the option not to use MySql
- When the install finishes and I go to the web installer, IE or Firefox just return a blank page

I've gone over the IIS settings (enabled 32 bit), uninstall\reinstalled Perl and OTRS all to no avail. Like I said it works no program using MySQL and Apache but not SQL\IIS.

Any ideas? Is there a standard Windows installation guide? Does the Windows 3.0.1 installer require any additional setup - if so what?

Oh, and I'm using the 32 bit of Active Perl.

Thanks,

Michael

[KlausNehrer]

98% of the problem are in the logs. What show the logs?

[michaelh81]

The IIS logs just state this:

#Software: Microsoft Internet Information Services 7.5
#Version: 1.0
#Date: 2013-07-08 12:57:35
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status time-taken
2013-07-08 12:57:35 ::1 GET /otrs/installer.pl - 80 - ::1 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:22.0)+Gecko/20100101+Firefox/22.0 404 0 0 160
2013-07-08 12:57:35 ::1 GET /favicon.ico - 80 - ::1 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:22.0)+Gecko/20100101+Firefox/22.0 404 0 2 0
2013-07-08 12:57:35 ::1 GET /favicon.ico - 80 - ::1 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:22.0)+Gecko/20100101+Firefox/22.0 404 0 2 0
2013-07-08 12:57:40 ::1 GET /otrs/installer.pl - 80 - ::1 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:22.0)+Gecko/20100101+Firefox/22.0 404 0 0 10

[michaelh81]

Also I have just noticed the CronW service does not start. If I try to start it manually in Admin Tools > Services, it just states Error 1053: The Service did ot respond to the start or control request in a timely fashion.....

[vim]

Also I have just noticed the CronW service does not start. If I try to start it manually in Admin Tools > Services, it just states Error 1053: The Service did ot respond to the start or control request in a timely fashion.....

check the path in services

[michaelh81]

the path is:

C:\Perl\bin\perl.exe "C:\Program Files (x86)\OTRS\CRONw\cronService.pl" --crontab="C:\Program Files (x86)\OTRS\CRONw\crontab.txt"

All the files exist. I also tried running the actual perl.exe in various compatability modes as well