Add a free text field in Change Overview view

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jj99
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Add a free text field in Change Overview view

Post by jj99 »

Hi
I was wondering is it possible to add the free text fields in change overview view
I want to have free text field view along with Change number , change title , priority and so on.
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reneeb
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Re: Add a free text field in Change Overview view

Post by reneeb »

Add the free text field to the SysConfig option ITSMChange::Frontend::AgentITSMChange###ShowColumns

Key should be "ChangeFreeText#" (where # is the number of the free text field) and Value should be 1
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jj99
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Re: Add a free text field in Change Overview view

Post by jj99 »

reneeb wrote:Add the free text field to the SysConfig option ITSMChange::Frontend::AgentITSMChange###ShowColumns

Key should be "ChangeFreeText#" (where # is the number of the free text field) and Value should be 1
I did that but its not working , even I also tried with ChangeFreeKey1 but useless. :(
zuckerbaeckerin
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Re: Add a free text field in Change Overview view

Post by zuckerbaeckerin »

any other ideas? I want to show the freeText Fields in Customer Change Overview and I don't know how.

Changed something in .dtl files but that doesn't work

edit: change something in .dtl file and it works!
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